![]() Using custom scripting, ChatOps architects can integrate their chatbot with any cloud app that offers an API back end. Similarly, Lita's guide explains how to create custom handlers to perform HTTP requests and return appropriate content to your chat environment. Hubot offers a guide for writing custom scripts that interpret commands from CoffeeScript or JavaScript files. ![]() ![]() Find repetitive tasks to automate, and iterate until everything (within reason) is in ChatOps. Write and deploy your own scriptsĪt this stage in the process, the goal is to integrate the bot into your daily workflows. Eric Sigler of OpenAI aptly calls this stage "the long game of learning-by-demonstration." 5. Whichever chatbot you choose, there will be a learning curve. There are plenty of scripts ready for instant use, whether they are for interacting with a Jenkins CI server, announcing successful Travis CI builds, or manipulating Rackspace load balancers. Hubot, a chatbot developed at Github, works with many chat apps and has many community-generated adapters for your favorite ops tools. This requires a lot of up-front work to assemble, but thankfully there are many community-provided plugins and integrations to reduce the overhead.įor example, check out the hundreds of scripts available for Hubout or Lita. To truly leverage ChatOps for IT control, the chatbot will need access to your systems, deployment triggers, event scaling, continuous integration platforms, source code management, and more. Grab some useful community scripts and plugins Each chatbot is unique, with varying support from the organization behind it, built-in extensions, and diverse community scripts.īecause the bot is the basis for much that happens in ChatOps, a dependable foundation is crucial. The bot accepts plain-English commands and initiates actions with background apps, utilizing API connections to affect CloudOps and other business functions.īots such as Hubot, Errbot, Lita, and other frameworks mentioned here can all be used for ChatOps, and offer adapters for most chat platforms. Choose a chatbotĬhatOps is based on the idea of easy, quick interaction with a chatbot. (For the jargon-loving folks, consider this ChatSecOps.) 3. ![]() Creating project- and team-specific channels will assist in access control later on, increasing security from the get-go. To make the most of ChatOps in Slack, it's quite easy to quarantine groups and delimit abilities. Many teams choose Slack because of its wide app-extension marketplace, but also because of the ability to easily administer chat room permissions. Organize teams into the right channelsīefore you begin integrating a chatbot and adding scripts with advanced functionalities, consider how to organize your team and plugins. Other features such as video chat, individual chat, push notifications, drag-and-drop file sharing, and the abilities to see who's typing and to have multiple accounts are helpful additions. To reap the benefits of ChatOps, a chat app should be persistent across web, mobile, and desktop presences. Newer options such as Mattermost have been constructed from a ChatOps perspective and offer more out of the box. With Hipchat retired, other chat clients such as Slack, Flowdock, Basecamp, and open-source Rocket.Chat will do the job. If you haven't already done so, first select a chat platform. Following best practices and case studies from the field, here's the direction you need to get chatting. ChatOps has many benefits: The practice improves transparency, helps build culture for distributed teams, and offers exciting potentials for DevOps automation.īut how should you put ChatOps to work within an organization? Here is a practical, step-by-step guide to rolling out ChatOps.
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